Experience: During more than 15 years serving clients as a management strategy consultant, Jaime has focused on customer experience and loyalty, customer profitability, technology strategy, information management, and business process improvement. Jaime has advised market-leading banks, retailers, manufacturers, media companies, and non-profit organizations in the United States, Canada, and Singapore, combining strategic analysis with hands-on implementation of technology and operations enhancements.
Career History: Jaime began his career at First Manhattan Consulting Group, specialists in financial services, and was later a Co-Founder at Novantas, the strategy consultancy based in New York City. Jaime was also a Manager for Braun Consulting, now part of Fair Isaac Corporation, and for Japan-based Abeam Consulting, now part of NEC. Jaime is a graduate of Harvard University in Economics.
Speaking Engagements: Jaime is a frequent speaker on analytics, information management strategy, and data-driven profit improvement. He recently gave keynote presentations on Analytics in Financial Services for The Data Warehousing Institute, the New York Technology Council, and the Oracle Financial Services Industry User Group. A list of Jaime’s most interesting presentations on analytics can be found here.
“Rebranding Dubai” by Jaime Fitzgerald and Ayesha Khanna, Arabian Business, October 2, 2009
“The real work of the leader: a focus on the human side of the equation” by Jaime Fitzgerald, Joseph P. Cangemi, Bill Burga, Harold Lazarus, and Richard L. Miller, Journal of Management Development, 2008.
*This article is a 2009 recipient of the Emerald Literati Network’s Citations of Excellence Award
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